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PRIVACY POLICY

The type of personal information we collect

 

In order to give professional reflexology treatments and consultation appointments, I will need to ask for and keep information about your health. I will only use this for informing reflexology treatments / consults and any advice I give as a result of your treatment/consultation. The information to be held is

 

  • Your full name

  • Your contact details

  • Medical history and other health-related information

  • Treatment/Consultation details and related notes

  • Photos and videos at events/workshops

 

How we get the personal information and why we hold it

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Most of the personal information we process is provided to us directly by you for the following reason:

  • For informing reflexology treatments/consultation and any advice I give as a result of your

treatment/consultation

 

We use the information that you have given us in order to:

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  • Provide you with the best possible treatment / consultation options, support and advice.

 

Sharing information with third parties

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We will not sell or rent your personal information to third parties organisations for use by them in anyway , including for there own marketing

 

If you decide to do any virtual workshops/events/training this may be through an online platform such as Zoom. You will then be subject to Zoom’s own Privacy Notice which you will find at https://explore.zoom.us/en/privacy/

 

We may share your personal data with third parties:

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  • If we're legally asked to;

  • To protect the rights, property or safety of the Awaken Your Sole and our clients.

  • You attend a workshop/event with a shared facilitator/practitioner hosted by Awaken Your Sole.  Permission will always be asked from yourself before your information is shared.

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Lawful Basis for holding and using Client Information

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Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting hayley@awakenyoursole.com

(b) We have a contractual obligation

(c) We have a legal obligation:

1.1. ‘Claims occurring’ insurance: (records to be kept for 7 years after

last treatment)

1.2. Law regarding children’s records (records to be kept until the child

is 25 or if 17 when treated, then 26)

1.3. CNHC requirements to retain information for 8 years

(d) We have a vital interest

(e) We need it to perform a public task

(f) We have a legitimate interest

As I hold special category data (i.e. health related information), the additional condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics. 

 

How we store your personal information

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Protecting your Personal Data

I am committed to ensuring that your personal data is secure. In order to prevent unauthorized access or disclosure, I have put in place appropriate

technical, physical and managerial procedures to safeguard and secure the information we collect from you.

 

I will contact you using the contact preferences you have given me.

 

We keep your health consultations forms for 7 years (25 years if under the age of 18,  if 17 when treated, then 26)). We will then dispose your information by shredding and burning.

 

Your data protection rights

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Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to

complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

 

THERAPIST’S RIGHTS

 

Please note:

If you don’t agree to your therapist keeping records of information about you and your treatments/consultations, or if you don’t allow them to use the information in the way they need to for treatments/consultations, the therapist may not be able to treat you

 

Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase

any details about you, they might have to keep these details until after that period has passed

 

Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others

without your permission.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hayley@awakenyoursole.com

 

You can also complain to the ICO if you are unhappy with how we have used your data.

 

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane, Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

 

ICO website: https://www.ico.org.uk

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